www.saje-tech.com
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765 Dixon Court, Hoffman Estates, IL, 60192, Phone-847 756 7603
                 Environmental Control Unit FAQ

Q: What are the advantages of SAJE Technology products over other ECU products?
A: SAJE Technology products allow you to control your environment simply by using voice
commands that you specify. With all of our products, there is NO VOICE TRAINING REQUIRED!
Our speech recognition engine is speaker independent, so there are no long training sessions
required as with most ECU systems on the market.

The voice commands that you give the system are direct voice commands, with other ECU
products on the market you navigate through a “Voice Tree”. This navigation can be extremely
frustrating when trying to surf through television channels and completing multiple commands in a
short period of time. With our products, you only need to speak the direct command (i.e. TV
POWER, BEDROOM LIGHT, DVD PLAY) and it will be executed.

Q: What types of devices can be controlled by SAJE Technology products?
A: Our products can control an endless array of devices.  Some of the devices we control on a
normal basis include:

  • Telephone                                               
  • Infrared Audio/Video Equipment
  • Adjustable Beds
  • Nurse Call or Call Bell
  • Lights and Lamps                                   
  • Door Openers
  • Television
  • Fan and Climate Control

Q: What is the setup time for SAJE Technology products?
A: The setup time for our products varies greatly depending on which products you will be
installing, and what options you have chosen.

COMMUNICATOR 10 - 20 minutes.

ROOMATE PLUS 5 to 20 hours depending on the size of the installation.  

POCKETMATE 1 to 5 hours depending on the size of the installation.

Q: Does SAJE Technology provide technical support?
A: Technical support is available from 10 A.M. to 6 P.M. Central Time, Monday through Friday via
phone or email.

We realize that there are times that installations are performed during off hours. Please notify us
prior to the installation and we can make arrangements to schedule a tech for your specific needs.
Frequently Asked Questions
                                          Communicator FAQ

Q: What operating system does Communicator work with?
A: Communicator is compatible with Microsoft Windows XP.

Q: Does Communicator require a switch?
A: Yes, Communicator requires a switch to “wake up” the system and ready it for voice commands.
Keeping the user in control of when commands are issued and extending the battery life.

Q: What kind of switch is needed?
A: Any style of adaptive switch the user can operate which has a 1/8” plug output.

Q: How long do Communicator batteries last?
A: Standard Communicator batteries have a talk time of about 2 hours, a standby time of about 80
hours, and recharge time of 90 minutes.  Extended life batteries have a talk time of about 8 hours,
a standby time of up to 300 hours, and recharge time of about 6-7 hours.

Q: Do I have to use the batteries?
A: No, we offer adaptors to power the headset from wall or wheelchair power.

Q: Is Communicator a Bluetooth device?
A: No, Communicator utilizes a 900MHz digital spread spectrum signal between the headset and
base station.

Q: Do I have to wear the headset all the time?
A: No, SAJE Technology offers speaker phone kits, and other mounting options.

Q: Can I use Communicator for voice recognition software such as Dragon Naturally
Speaking?
A: Yes, with additional software Communicator is an excellent voice recognition microphone.

Q: What is the range of Communicator?
A: Communicator has a range of up to 300 feet from headset to base station.

Q: Are there monthly or reoccurring fees associated with using SAJE Technology
products?
A: There are no fees outside of your standard phone bill for using a SAJE Technology device.

Q: Does Communicator work on a digital phone line?
A: Not directly.  The standard Communicator supports an analog phone line typically found in a
residential home.  SAJE Technology has adapters that allow Communicator to operate on a digital
phone line.  Please contact us with the specific service provider of your phone service and we can
tell you which adapter you need.
                               Mobile Products FAQ

Q: Do the mobile products come with a switch?
A: No, the switch is sold separately.

Q: What is Bluetooth?
A: Bluetooth is a short-range wireless communications technology geared toward voice and data
applications creating a “personal area network”.   

Q: What is the range of Bluetooth?
A: The range of a Bluetooth device is about 30 feet.

Q: What is the talk time for the EasyBlue?
A: Talk time is approximately 8 hours.

Q: What is the standby time for the EasyBlue?
A: The standby time is approximately 180 hours.  

Q: What is the charge time for the EasyBlue?
A: The charge time is approximately 2 hours.

Q: What is the talk time for the ZooMate?
A: Talk time is approximately 8 hours.

Q: What is the standby time for the ZooMate?
A: The standby time is approximately 180 hours.  

Q: What is the charge time for the ZooMate?
A: The charge time is approximately 2 hours.

Q: What is the talk time for the Officemate?
A: Talk time is approximately 8 hours.

Q: What is the standby time for the Officemate?
A: The standby time is approximately 180 hours.  

Q: What is the charge time for the Officemate?
A: The charge time is approximately 2 hours.

Q: Do I need to use a specific cellular service provider to use your Bluetooth products?
A: No, the service provider you use is your decision.   
                  Door Opener FAQ

Q: Will people that don't have a remote control be able to operate the door?
A: Yes, the door operates normally when manually used.

Q: Will the system release a locked door?
A: Yes, the electric strike plate releases the door latch, allowing you to automatically open the
door while it is locked.

Q: Will I be stuck in or out if the power goes out?
A: No, the door operator has an internal 12v dc lead acid battery, that will operate the unit for a
under loss of power. The battery is kept constantly charged while the power is on.

Q: Do I need an electrical outlet close to the door?
A: It is best if there is an accessible outlet within 20 feet of the door.

Q: Do the batteries need to be changed frequently?
A: The battery will last up to 3 years. The remote control batteries are alkaline type that can be
found at a local electronics store and may need to be changed more frequently.

Q: Do I need a new door?
A: Usually no.  The opener will work with most doors. It is important that the door be neutral in it's
movement and aligned and hung properly.  In addition, there must be no rubbing or binding of
the door in the frame when closing.

Q: Do I need a new lock set?
A: No, you can use your existing lock set and keys. But we recommend that you have the type of
lock set with an inside handle that can be turned while the door is locked. This will prevent the
door from accidentally being left unlocked when someone manually opens the door to leave.
                                             PocketMate FAQ

Q: Can you describe the switch activation process on PocketMate?
A: PocketMate can be controlled by either one or two ability switches.  Using the single switch the
desired operation is selected from the menu when it appears on the display. Using two switches
the user can move through the options more quickly using the first switch and then select the
operation with the second.  

Q: Does PocketMate provide visual feedback?
A: Yes, PocketMate has both auditory and visual feedback.  When scanning through the menu the
operation and device is shown on the display.  When an option is selected a audible tone will be
issued.

Q: Can PocketMate be programmed in the field in the event of a change of TV or other
IR device?
A: Yes, PocketMate can be reprogrammed in the field.  The user will need access to the remote
control for the device to be programmed, as well as the device to be controlled and follow the
directions in the PocketMate users guide.

Q: Can PocketMate control a telephone?
A: Yes, PocketMate can control an optional IR telephone allowing the user to answer hang up and
place telephone calls using either preprogrammed telephone numbers or temporary direct dialed
telephone numbers.

Q:  How many devices can PocketMate control?
A:  The device has 256 slots that can be programmed with a command.  So the number of devices
is effected by the number of commands you have for each device.  

Q:  Can PocketMate control my hospital bed.
A:  Yes, PocketMate can control features of most electronic beds.  Please contact us for specific
information on your bed.  

Q:  Do I need a trained technician to program PocketMate plus Voice?
A:  No, it is not necessary to have a technician program the device.  

                                          Roomate Plus FAQ

Q:  Is Roomate Plus voice or switch controlled?
A:  Roomate Plus is voice controlled.  
Roomate Plus with switch can be controlled by both voice and switch.

Q:  Do I have to do any special wiring for a Roomate system?
A:  Roomate Plus utilizes Powerline technology to control lights and appliances and infrared
technology for TVs and other electronics.  The powerline controls use a series of plug in modules
that require no special wiring.  For infrared, we have a variety of devices to send IR signals across
rooms and through walls to other rooms in your home.

Q: Is the a limit on the number of devices I can control with a Roomate system?
A: Roomate Plus can control hundreds of different lights or appliances and can learn infrared
signals from a virtually unlimited number of devices.  We can store thousands infrared signals.

Q: Do I have to use the "factory" voice commands?
A: All voice commands can be customized to the user.  In addition all commands are available at
one level, so you don't have to select a room or device, you simply state the command you want
issued.

Q: Can I combine commands together with Roomate?
A:  Yes, you can combine commands together in the style of a macro.  For example, to watch a
DVD, you may need to turn on the TV, switch the Input, Turn on the DVD player and press Play.  
During install one command can be created that combines all of those commands together to all
you to simply say one command.
                       PocketMate Plus Voice FAQ

Q:  How is PocketMate plus Voice different than PocketMate?
A:  PocketMate plus Voice is exactly that, all the features of PocketMate, plus voice input.  

Q:  Is a switch required to operate PocketMate plus Voice?
A:  No, the device can be controlled entirely by voice using a wakeup command and voice
command.  If necessary the device can also be controlled entirely with single or dual switches.

Q:  Is there voice training necessary to operate PocketMate plus Voice?
A:  No, there is no voice training necessary.

Q:  How many devices can PocketMate plus Voice Control?
A:  The device has 256 slots that can be programmed with a command.  So the number of
devices is effected by the number of commands you have for each device.  

Q:  How long does the battery last?
A:  Battery life is directly effected by how much use the device gets but has been tested to last
through a typical users day.  

Q:  Do I need a trained technician to program PocketMate plus Voice?
A:  No, it is not necessary to have a technician program the device.  

Q:  Is the confirmation response different with PocketMate plus Voice?
A:  Yes, you will receive a verbal response confirming the issued command.